![]() You also can't buy or sell credits to other users or share an account with others. Sometimes your account is put on hold to protect you from fraudulent transactions. ![]() This can happen if there were unusual transactions on your account or if you haven't logged in for a while. Your account could also be frozen if you log in while traveling and the site flags the different locations as suspicious. Users who create content on IMVU could be banned for additional reasons. These can include marking adult content as being appropriate for general audiences, using copyrighted material in your content, or artificially boosting the popularity of your products by sending credits to other accounts. How to Reopen Your IMVU Account on Your Own If your account was frozen because of suspected fraud, you're much more likely to be able to reopen it without a hassle than if IMVU believes you violated the site's rules. You should receive an email from IMVU explaining that you have been banned and why. This will help you understand the situation so you can make the best case for why your account should be restored. You may need to make an alternate account before you submit a ticket to ask about your ban. Getting in touch with support can be difficult if you're not logged into an account. ![]() Submit a Case.Īfter you log in to your new account, click "contact support" to submit a help center case. If your account was put on hold due to inactivity, you'll need: Explain what happened and ask to have your original account reopened.The email address associated with your account.The birthday associated with your account.The approximate date you last logged in.
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